Privacy Policy

1. What we collect

We don't ask for information we don't need, and you can use MakerMetric without entering personal details about your customers.

• Account details you give us, such as your name, email address and business name.
• The business data you enter, including materials, purchases, product recipes, costs, production batches and sales.
• Technical information such as your browser, device type and IP address, used to keep the service secure and working.

2. How we use it

• To run MakerMetric for you — calculating costs, tracking stock and producing your reports.
• To manage your account, subscription and free trial, and to send service messages such as receipts or trial reminders.
• To answer support requests and fix problems.
• To understand how the service is used so we can improve it.

3. Payments

Subscriptions are processed by Stripe. Your card details are entered directly with Stripe and are never stored on our servers. We only receive confirmation of the payment and limited details such as the last four digits of the card.

4. Cookies and analytics

We use essential cookies and local storage to keep you signed in and to remember your settings. These are needed for the app to work.

We may also collect aggregated, non-identifying usage statistics to understand which features are useful. You can block cookies in your browser, but the app won't work correctly without the essential ones.

5. Who we share it with

We share data only with service providers who help us run MakerMetric — for example our hosting provider and Stripe for payments — and only as far as they need it to do that job.

We may also disclose information if we're required to by law. We never sell your data.

6. Keeping it secure

Data is encrypted in transit, access to your records is restricted to your account, and only a limited number of people who need to can access our systems. If a data breach ever affects your information, we'll notify you and the relevant regulator as required.

7. How long we keep it

We keep your data while your account is active, and for a reasonable period afterwards so you can reopen it. When you ask us to delete your account, we remove your business data except where we're required to keep records, such as billing information.

8. Your rights

Under the Australian Privacy Principles you can ask to see the personal information we hold about you, ask us to correct it, and ask us to delete it. Pro plans also include data exports so you can take your records with you at any time.

To make a request, contact us through the app. If you're not satisfied with how we've handled it, you can complain to the Office of the Australian Information Commissioner.

9. Children

MakerMetric is intended for people running a business and isn't directed at anyone under 18. We don't knowingly collect information from children.

10. Changes to this policy

If we change how we handle your data, we'll update this page and let you know by email or in the app when the change is significant.